One AI platform for voice, SMS, chat, and messaging—built for agentic customer experiences
Build production-ready AI agents yourself or let the Telagento team do it for you—either way, go live in hours, not months, with better outcomes across every channel.
Self-service platform or fully managed—one AI platform, full journeys, agentic customer experiences.
Hours, not months
From design to production agents
Day-one omnichannel
Voice, SMS, chat in one thread
Voice-native
Telephony first—not bolted on
Speed, support, outcomes
Fast to live
Go from design to live agents in hours—build it yourself on the platform or let our team handle it.
Your choice: self-service or managed
Use the platform directly or work with our team for white-glove implementation—integrations, workflows, and launch.
Better customer outcomes
Consistent resolution, clear handoffs, and continuity wherever the conversation moves.
Omnichannel
Omnichannel, seamless customer journeys
Telagento unifies voice, SMS, chat, and messaging on one AI platform so customers do not restart from zero when they switch channels.
Voice
Inbound and outbound telephony-native flows, not an afterthought.
SMS & messaging
Same agent logic and context as voice, where your customers already are.
Chat
Web and app experiences that stay in sync with calls and messages.
Continuity
One thread of context across channels: what was said, promised, and what happens next.
What this means: Start on a call, follow up by SMS, resolve in chat—without breaking the journey or burdening your ops team.
Core capabilities
Built for agentic customer experiences, not demos
No trade-offs between efficiency and experience—automate repeatable work and keep quality high where humans need to step in.
Run voice and messaging on the AI platform
Operate inbound and outbound voice alongside SMS and chat. Campaigns, queues, and routing behave like production systems—not prototypes.
Flexible AI agents, tailored to you
Configure agents for your policies, brands, and edge cases—or let our team do it. Adjust behavior and channels without rebuilding from scratch.
Take action, not just answers
Connect CRM, scheduling, and workflows so agents complete tasks: book, update, escalate, and trigger the right next step.
Operate and optimize at scale
Analytics and conversation intelligence show what works across channels. Tune prompts, flows, and handoff rules with visibility—not guesswork.
Why Telagento
Control and visibility across every interaction
Control vs. black-box systems
Your policies, guardrails, and escalation paths—fully visible. See what agents do and why, not a closed loop you cannot inspect or change.
Voice-native + omnichannel
Telephony and messaging share one model. Voice is not bolted onto a chat-only stack.
Multi-provider flexibility
Fits into your stack and providers where it makes sense, without locking you into a single black-box AI vendor.
Built for production environments
Reliability, compliance-minded design, and operational patterns for teams that answer to customers daily—not just for demos in a sandbox.
How it works
Design → Deploy → Operate
A deliberate path from first agent to live traffic—do it yourself or let our team handle it.
Design
Map journeys, channels, and actions. Connect CRM, calendars, and workflows—on your own or with our team.
Deploy
Ship to voice, SMS, chat, and messaging with a focused rollout—self-service or fully managed, production-ready either way.
Operate
Monitor conversations, measure outcomes, refine flows, and hand off to people when the situation requires it.
Use cases
What teams run on Telagento
Customer support (voice + messaging)
Deflect volume with resolution on voice and SMS while preserving context when someone needs a person.
Scheduling / service changes
Book, reschedule, and update records through integrated calendars and CRM—fewer back-and-forth tickets.
Outbound campaigns
Run compliant, measurable outreach on voice and messaging with clear next steps and follow-up.
Lead qualification
Capture intent, route hot leads, and sync structured data to your CRM without manual retyping.
Post-call analytics
Review what was said, what was committed, and where journeys broke—across channels, not in silos.
Integrations
Connects with your stack
Telagento plugs into your existing tools so every voice conversation flows straight into your CRM, helpdesk, and commerce platform.
Salesforce
CRM
Zendesk
Support
HubSpot
Marketing
Shopify
E-commerce
Amazon Connect
Contact center
Squarespace
Website
Twilio
Communications
Slack
Team chat
Microsoft Teams
Enterprise
Zapier
Automation
Google Calendar
Scheduling
Stripe
Payments
Don't see your tool? Telagento's webhook and REST API connect to virtually any platform.
Trust & control
Governance for agentic customer experiences
Compliance
Align your AI platform with the requirements your industry and legal team care about—built into how you deploy, not pasted on at the end.
Guardrails
Bound what agents can say and do. Stay on policy when volume spikes.
Auditability
Trace decisions and handoffs so you can explain what happened in any conversation.
Human handoff
Move smoothly to your team when empathy, judgment, or policy exceptions matter—without losing the thread.
Get started
Book a demo
See the Telagento AI platform in action. Tell us a bit about your team and we'll reach out to schedule a session.