Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number, company name, and job title that you voluntarily provide through contact forms, assessments, or account registration.
• Usage Data: Information about how you interact with our Site, including IP address, browser type, pages visited, time spent on pages, and referring URLs, collected automatically through cookies and similar tracking technologies.
• Communications: Records of your inquiries, messages, and correspondence with us.
• Client Data: Data you submit to or process through our AI Agent services as described in your service agreement.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide the services you request;
• Send you information about our services, updates, and promotional materials (you may opt out at any time);
• Improve and optimize our Site and AI Agent services;
• Monitor and analyze usage patterns and trends;
• Comply with legal obligations and enforce our agreements;
• Protect the integrity, security, and interests of Telagento and our users.

3. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating the Site and delivering services, subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required by applicable law, regulation, legal process, or government request.
• Safety and Security: We may disclose information where necessary to prevent physical harm, financial loss, or illegal activity, or to protect the rights and property of Telagento.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Enforcement: To enforce our Terms of Use or other agreements.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small data files stored on your device. You may set your browser to refuse cookies; however, doing so may limit your ability to use certain features of the Site. We do not respond to “Do Not Track” signals at this time.

5. Third-Party Links

Our Site may contain links to third-party websites for your convenience. These sites operate independently and are not under our control. We strongly encourage you to review the privacy policies of any linked websites you visit. Telagento is not responsible for the privacy practices, policies, or content of third-party sites.

6. Data Security

We implement commercially reasonable technical and organizational security measures to protect your information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymize it.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information;
• The right to correct inaccurate or incomplete information;
• The right to request deletion of your personal information;
• The right to opt out of marketing communications at any time;
• Rights under the California Consumer Privacy Act (CCPA) if you are a California resident.

To exercise any of these rights, please contact us at privacy@telagento.com. It is your responsibility to ensure the personal information we hold on file for you is accurate, complete, and up to date.

9. Hyperlinking to Our Site

We grant limited, revocable permission to create a hyperlink to the home page of this Site provided that: (i) the link does not portray Telagento or our services in a false, misleading, or offensive manner; (ii) the linking website complies with all applicable laws; and (iii) the linking website maintains a privacy policy no less protective than ours. We reserve the right to revoke this permission at any time.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at privacy@telagento.com.

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes will be effective upon posting to the Site. We will notify you of material changes by posting a prominent notice on the Site or sending an email to the address associated with your account.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: privacy@telagento.com
• Phone: +1 (512) 850-5435
• Address: Telagento AI Solutions, Austin, Texas, United States