Trust Center
Direct, evidence-scoped answers to common questions from security, privacy, legal, and procurement teams.
Yes. Telagento starts with a secure standard platform and configures customer-specific hosting, data location, access, privacy, retention, service providers, integration controls, evidence, and contractual requirements through enterprise onboarding. The agreed deployment boundary, responsibilities, and acceptance criteria are documented for the engagement.
The Trust Center explains how Telagento protects customer data, handles GDPR and CCPA data rights, hosts the platform, uses outside service providers, and conducts customer security reviews.
An enterprise security review can include customer questionnaires, control evidence, architecture review, data-flow review, and customer-specific contractual requirements.
Yes. Telagento can scope and support customer-specific deployments when requirements extend beyond the standard environment, including approved partner-hosted infrastructure such as NearLinx. The selected services and architecture, data location, applicable assurance evidence, and responsibilities are confirmed for the agreed customer deployment boundary.
Telagento-operated application and primary database services run on dedicated Linode/Akamai infrastructure in the United States.
A subprocessor is an outside company that may process customer data while helping deliver Telagento. The providers involved depend on each customer's selected configuration. Our public register names the providers that may be used and explains the purpose of each service. Customers can review the applicable provider and data-processing terms during enterprise onboarding.
For a verified GDPR or CCPA request, Telagento works with the customer responsible for the data. We can export covered call records and individual conversation transcripts, and delete covered conversation, call, transcript, and widget records from active Telagento-operated systems.
Privacy questions and requests can be submitted to privacy@telagento.com. Additional contact information is available in the privacy policy.
Customers should report potential vulnerabilities through a verified Telagento account channel so the report and follow-up can remain private. Reporters without a Telagento account can open a private report through legal@telagento.com for routing to the appropriate owner.
Privacy questions can be sent directly to privacy@telagento.com. Reporters without a Telagento account can open a private security report through legal@telagento.com. Customer-specific security evidence and architecture questions are handled through enterprise review.
Customer-specific questionnaires, architecture reviews, and control evidence are available through enterprise review.